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Florida 10 Hour Cosmetology CE
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Section 8.3 – Business Best Practices and Client Experience Quiz
1.
Which best describes client experience?
1
Only the final price
The overall impression a client has before
Only the appointment time
Only the haircut result
2.
A strong client consultation helps:
1
Guarantee every result
Eliminate aftercare
Understand goals and safety concerns
Avoid communication
3.
Service consistency includes:
1
Reliable procedures
Sanitation
Punctuality
All of the above
4.
Why is time management important?
1
It replaces sanitation
It respects the client’s time and supports professional service
It avoids consultation
It allows overbooking without notice
5.
Which practice supports client trust?
1
Ignoring concerns
Hidden pricing
Clear and honest communication
Exaggerated promises
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